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Help / FAQ

  • Shop

  • How do I redeem my voucher?

    After logging in to your customer account enter the discount code in your Shopping Cart. This must contain at least one product for the discount box to be displayed. The discount voucher will be discounted at the end of the checkout process.

  • How long does a voucher last?

    A discount code is valid just for one purchase and can therefore be redeemed only once.

  • Is your website secure?

    Yes, our website uses SSL encryption to ensure that all your information is automatically encrypted, especially during payment process.

  • Where can I find a physical Poppers-Shop?

    We are an online company and therefore the only way to purchase our products is through the Internet.

  • Guarantee & Revocation

  • Is it possible to modify an order once it has been completed?

    A modification of the order is only possible if it has not yet been sent. If you notice an error in your order, please contact us as soon as possible by email at with your order number and what needs to be changed.

  • Is it possible to cancel an order?

    If you want to cancel your order, please contact us as soon as possible: and we will proceed to cancel your order; ONLY if it has not yet been shipped.

  • Do you accept returns?

    Sex toys, lubricants, condoms and underwear cannot be changed for reasons of hygiene. For more information about terms and conditions click here .

  • What to do if my merchandise is defective or if it is not what I ordered?

    If your merchandise has been damaged during transport, is defective or you have received the wrong product; take a photo of the item(s) and send it to as soon as possible. Attach your order number and a brief clarification.

  • Products

  • Does Cloneboy - Personalized Dildo really work?

    Of course! Follow the instructions without skipping a step and you'll be able to enjoy a custom dildo for your own or your partner's use and enjoyment.

  • How do I know which lubricant is compatible with my sex toy?

    If you are unsure of the material, the water-based lubricant is completely harmless to any toy, no matter what material it is made of. If for personal reasons you prefer to purchase a silicone, oil or mixed base lubricant, you should know that these intimate gels have different degrees of compatibility with the different materials.

  • Which Cockring size should I choose?

    The size of a cockring will depend on the thickness of your penis. Therefore, the first thing we recommend is to calculate the diameter of your erect penis. In order to do that, measure first the circumference of your erect penis. Once you got it, divide the number by 3.14 (Pi number) to calculate the diameter of your penis.

    Once this step has been accomplished, choose a cockring with one measurement below the diameter of your penis.